Privacy Policy

thecleverdogcompany.ca

Effective Date: Aug 27/25

The Clever Dog Company (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thecleverdogcompany.ca or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, mailing address, and any details you provide when booking services, registering for programs, or contacting us.
Service Information: Details related to your pet(s), service requests, and training or boarding preferences.
Payment Information: If you make purchases through our website, we may collect necessary billing details. Payments are processed through secure third-party providers, and we do not store credit card information.
Website Usage Data: Your IP address, browser type, pages viewed, and interactions with our website, collected via cookies or similar technologies.

2. How We Use Your Information

We use the information collected to:

Provide and manage the services you request.
Communicate with you regarding bookings, updates, and promotions.
Improve our website, services, and customer experience.
Process payments and issue receipts or invoices.
Comply with applicable legal and regulatory obligations.

3. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. If we intend to use your information for a new purpose, we will notify you and obtain your consent before doing so.

4. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may share information only in the following cases:

With trusted service providers who help us deliver our services (e.g., payment processors, booking platforms) and who are bound by confidentiality obligations.
If required by law, regulation, or legal process.
To protect the rights, safety, or property of The Clever Dog Company, our clients, or others.

5. Data Security

We implement appropriate safeguards—physical, electronic, and organizational—to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, it will be securely deleted or anonymized.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, but this may affect site functionality.

8. Your Rights

Under Canadian privacy laws, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccuracies.
Withdraw consent (subject to legal and contractual restrictions).
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, please contact us.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Clever Dog Company

Website: thecleverdogcompany.ca

Email: info@thecleverdogcompany.ca

Phone: 902-430-8487

Address: 2714 Bishopville Road, Hantsport, Nova Scotia